Support

Last updated: 2026-01-01

Get in Touch

We’re here to help. Whether you have a question about our products, need technical support, or want to learn more about the DAO — our team is ready to assist.

Product Support

NFT Monk

For issues related to NFT creation, trading, storage, or marketplace functionality:

DocuMonk

For document verification, certificate issuance, or institutional onboarding:

TrustMonk

For escrow transactions, dispute resolution, or compliance questions:

ID Shield

For identity monitoring, alerts, or protection services:

Token & Wallet Support

Monk Token Purchases

If you’re experiencing issues with token purchases, swaps, or wallet connectivity:

  • Email: tokens@nftmonk.com
  • Include your wallet address and transaction ID for faster resolution

Wallet Connectivity

For issues connecting your wallet or interacting with our smart contracts:

  • Ensure you’re using a compatible wallet (MetaMask, WalletConnect)
  • Verify you’re connected to the Polygon Mainnet
  • Clear your browser cache and try again

DAO & Governance

DAO Membership

For questions about DAO membership, voting rights, or governance proposals:

Proposal Submissions

To submit a proposal or inquire about the proposal process, please refer to our DAO Governance page for guidelines.

KYC & Verification

For KYC verification issues, document submission problems, or compliance inquiries:

Business & Partnerships

Institutional Enquiries

For enterprise solutions, API integration, or partnership opportunities:

Media & Press

For press enquiries, interview requests, or media kits:

Community

Join our community channels for real-time discussions and updates:

Emergency

For urgent security concerns, including suspected fraud or unauthorised access:

FAQ

Before reaching out, check our FAQ page — your question may already be answered.